Customer Focus
Creating customer benefit is our core company objective. The customer is at the center of all our activities. Company procedures and organization are therefore directed towards the customer. Customer needs are systematically monitored so that measures can be taken to increase customer satisfaction.
Zero-Defect Strategy
We strive to achieve zero defects in our products and services. Every essential, economically viable measure is taken to achieve this aim. We operate on the same basis with our suppliers and service providers.
Measurable Objectives
We periodically set out objectives in all areas including quality, environment and safety, in line with the needs of our market partners, employees and investors. In order to evaluate these objectives and our achievements, we define specific key data.
Continuous Improvement
We are committed to a Continuous Improvement Process(CIP). We measure and evaluate the achievement of our aims. We develop further improvement potential from the results.
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